Our support services

Personalized attention.
Quality service..

We’re committed to providing a range of support services designed to enrich your MCELLBLOCK device testing experience.

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FULLY-MANAGED SUPPORT

Our Fully-Managed MCELLBLOCK solution includes expert device test engineers and complete support for every aspect of your MCELLBLOCK management. We also provide a range of additional services to keep your device testing solution online and operational at all times, including proactive response to restore service with no input from you. Full management includes:

  • Unlimited access to our skilled support team
  • 99.99% uptime SLA
  • Life cycle management 
  • Rack configuration and setup
  • System RMA’s
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  • Proactive security updates
  • Continuous data protection services
  • Resolution of issues with pre-installed software
  • Onsite training
  • 24/7 Support

MANAGED SUPPORT

Our Managed MCELLBLOCK solution includes Same Day Business Support 9-5PM PST with expert device test engineers and complete support for every aspect of your MCELLBLOCK management. We also provide a range of additional services to keep your device testing solution online and operational at all times, including proactive response to restore service with no input from you. Managed Support includes:

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UNMANAGED SUPPORT

Our Unmanaged MCELLBLOCK solution includes Next Day Business Support 9-5PM PST with expert device test engineers and as needed support for aspect of your MCELLBLOCK management. We also provide a range of additional services to keep your device testing solution online and operational at all times, including proactive response to restore service with no input from you.

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